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FAQs
Can I order a larger open edition print?
Absolutely! Custom pricing will vary. Please reach out to info@unpunchd.com for any/ all inquiries!
How do limited editions work?
There will be 50 prints of each edition. As follows: 11 x 14", 18 x 24", 24 x 36". Please inquire about larger images!
All prints will come signed with the edition number (in order received). Once the quantities run out, the photo will be retired.
How can I place an order for international shipping?
Please reach out to info@unpunchd.com for international orders. Invoices will be arranged via Paypal to ensure custom fees and processed accordlingly.
Again, please note: Any international customs fees will be the responsibility of the buyer and vary based on location. Please contact your customs office for any inquiries regarding international import fees.
What is the refund policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at returns@unpunchd.com. Please note that returns will need to be sent to the following address: 2400 Old Milton Pkwy Unit 1383 Alpharetta, GA 30009 OR P.O. Box 1383 Alpharetta, GA 30009
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question(s) at returns@unpunchd.com.
Can I cancel or change my order?
We process and complete orders as quickly and efficiently as possible. If you have a modification request or need to cancel please contact us immediately at customercare@unpunchd.com and we will make every effort to best accommodate all requests!
What should I do if I entered the wrong address?
We process and complete orders as quickly and efficiently as possible, to get them on their way! However, if you have entered an incorrect shipping address, please contact us as soon as possible letting us know you need an address update! When emailing customercare@unpunchd.com we ask that you include your full name, order number, and the correct shipping address! If it ships before we are able to fix the issue, reply to our message with the tracking information that states it is being returned to sender. As soon as we receive it, we will ship you a new package.
Please note: shipping fees may need to be paid again!
The items from my package are missing and/or damaged. What should I do?
If the order you received is missing pieces, first check the package carefully and second, contact us! You can reach us at customercare@unpunchd.com.
Included in the email we highly recommend attaching photos or damages and making note of what item is missing on your packing slip.